Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at glenelg@newsxpress.com.au. Kindly note that returns should be sent to the following address:

newsXpress Glenelg
46 Jetty Rd, Glenelg SA 5045 Australia

Once your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Any items sent back without prior approval will not be accepted.

For any questions regarding returns, please feel free to reach out to us at glenelg@newsxpress.com.au.

Damages and Issues

We ask that you inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if the incorrect item was delivered. This will allow us to assess the issue and promptly rectify it.

Exceptions / Non-returnable Items

Certain items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom products (e.g., special orders or personalised items), and personal care items (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Should you have any concerns or questions regarding the return of a specific item, please contact us.

Please note, we do not accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you receive the item you desire is to return your current item. Once your return is accepted, you can make a new purchase for the desired item.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you are entitled to cancel or return your order within 14 days, for any reason, and without explanation. As per our standard return conditions, the item must be in the same condition as when received—unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Refunds

We will notify you once we have received and inspected your return, and will inform you if the refund has been approved. If approved, a refund will be processed to your original payment method within 10 business days. Please note, it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at glenelg@newsxpress.com.au