Privacy Policy

Last updated: 3 October 2026

1. About this policy

Adelaide Gifts is operated by EXU 46 PTY LTD at 46 Jetty Road, Glenelg SA 5045, Australia. In this policy, “we”, “us” and “our” refer to that business. This policy explains how we handle personal information when you visit adelaidegifts.com.au, place an order, use an account or contact us. Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Information we collect

Depending on your interactions with us, we collect your name, contact details, billing and delivery addresses, order and transaction details, account information, preferences and correspondence. Our payment providers process payment information to complete transactions. Website use may also generate information such as your IP address, browser and device details, pages viewed and interactions with products, through cookies and similar technologies.

We collect information directly from you, automatically through our website and from service providers involved in processing payments, operating the store and delivering orders. If necessary information is not provided, we may be unable to process an order or respond to an enquiry.

3. Purposes of collection and use

We use personal information to administer accounts, process payments and orders, arrange delivery, manage returns, respond to enquiries, improve our website and services, prevent fraud, maintain business records and meet legal obligations. We may also use information for marketing and relevant advertising where permitted by law and in accordance with applicable consent requirements and your preferences.

4. Disclosure

We disclose information where reasonably necessary to Shopify, payment processors, delivery providers, technology and customer support providers, professional advisers and, where required or authorised by law, regulators or other authorities. We may disclose information to marketing and analytics providers where those services are used and applicable requirements are met. We may also disclose information with your direction or consent, or in connection with a lawful business transfer subject to appropriate safeguards.

5. Shopify and overseas processing

Our online store is hosted by Shopify. Information supplied through the store is processed by Shopify and relevant service providers to operate the shopping, payment and delivery services. Some providers may process or store information outside Australia. The countries involved depend on the provider and service used; contact us for further information about the overseas recipients relevant to your information.

Where Shopify processes information for its own consumer services, including Shop and Shop Pay, its own privacy policy applies to that processing. Further information and privacy choices are available in the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

6. Cookies and marketing choices

Cookies and similar technologies support store functionality, remember preferences and may assist analytics and advertising. You may manage cookies through your browser and any privacy controls provided on our website. Disabling certain cookies may affect store functionality. You may unsubscribe from promotional emails using the unsubscribe link or contact us to update your marketing preferences. Essential order and service communications may still be sent.

7. Security and retention

We take reasonable steps to protect the information we hold against misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage system is completely secure. We retain information for as long as reasonably required for the purposes described in this policy, including applicable record-keeping obligations and the resolution of disputes. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to legal obligations.

8. Access, correction and other requests

You may contact us to request access to or correction of personal information we hold about you, or to enquire about deletion and other rights available under applicable law. We may need to verify your identity. We will consider requests within a reasonable period and explain any refusal and available complaint options where required. Any permitted access charge will be explained before it is incurred; no charge applies merely for making a request.

9. Privacy complaints

Please send privacy complaints to hello@adelaidegifts.com.au, describing your concern and the outcome sought. We will investigate and aim to respond within 30 days. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner, where the matter falls within its jurisdiction.

10. Changes and contact

We may revise this policy to reflect changes to our practices or applicable requirements. The current version and revision date will be published on our website.

Adelaide Gifts — EXU 46 PTY LTD
46 Jetty Road, Glenelg SA 5045, Australia
Email: hello@adelaidegifts.com.au
Telephone: 08 8294 5541